Privacy Policy

Effective Date: May 2, 2026
Last Updated: May 14, 2026
Version: 1.1

This Privacy Policy describes how InstaSportsInfo, Inc. ("InstaSportsInfo," "we," "us," or "our") accesses, collects, stores, uses, and shares ("processes") your personal information when you use the InstaPickleball mobile application and the website at https://www.instapickleball.info (together, the "Services").

By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

If you have questions about this Policy or our privacy practices, contact us at support@instapickleball.info.

Table of Contents

1. Information We Collect
2. How We Use Your Information
3. How We Share Your Information
4. Sign-In with Apple and Google
5. Where Your Data Is Stored
6. How Long We Keep Your Information
7. Data Security
8. Your Privacy Choices
9. Children Under 13
10. Privacy Rights for U.S. Residents
11. Privacy Rights for Canadian Residents
12. Changes to This Policy
13. Contact Us
14. How to Review, Update, or Delete Your Information

1. Information We Collect

1.1 Information You Provide to Us

Account information. When you register, we collect:

• An email address and password (if you sign up with email); or
• An identifier and email from Apple (if you sign up with Sign in with Apple, including the relayed email if you choose Apple's "Hide My Email" feature); or
• An identifier, name, profile picture URL, and email from Google (if you sign up with Google Sign-In).

Profile information. You may add the following to your profile:

• Display name
• Gender
• Profile photo
• Home court or general location
• DUPR ID (a third-party rating identifier issued by Dynamic Universal Pickleball Rating, "DUPR")
• Other optional fields you choose to share

Date of birth. During account setup, we collect your date of birth in order to confirm you meet the 13+ minimum age requirement and to display your age (calculated from the date) on your profile. We store the full date but do not display the full date to other users.

Content you post or upload:

• Photos of pickleball courts, including reservation passes and bulletins
• Court Live Status reports (busyness updates and photos that we automatically blur to protect bystanders' faces)
• Edits and additions you propose to court information (Court FAQs, hours, fees, amenities, etc.)
• Messages you send in 1:1 and group conversations
• Sessions you create or join (start time, location, participants, deposit amount in credits)
• Peer ratings of other players

Communications. When you contact us at support@instapickleball.info, we keep the contents of the message and your contact information for as long as needed to respond and follow up.

Safety and moderation information. When you report another user, block another user, or are the subject of a moderation action, we process information needed to investigate and enforce our rules. This may include report reason, report details, reporter and reported user identifiers, internal staff-only resolution notes, warning messages, suspension or ban reasons, suspension end dates, revocation notes, and timestamps for review or enforcement activity.

1.2 Information Collected Automatically

• Precise location — only when you grant "While Using the App" permission. We use your location to (a) show you nearby courts and players, (b) verify check-in at game sessions, and (c) center the map on your area. We do not collect background location.
• Device and technical information — device model, operating system version, app version, locale, time zone, and hardware identifiers issued by Apple or Google.
• Usage data — in-app actions, breadcrumbs leading up to a crash, screen views.
• Crash and performance data — stack traces, error messages, performance traces.

1.3 Information We Receive From Third Parties

• Apple and Google — when you use Sign in with Apple or Google Sign-In, as described in Section 1.1.
• DUPR (Dynamic Universal Pickleball Rating) — When you provide your DUPR ID, you authorize us to look up your publicly available DUPR singles and doubles ratings on dupr.com so we can display the verified rating on your profile. This lookup is performed manually by our team. We do not transmit your information to DUPR.

1.4 Information We Do Not Collect

We do not currently:

• Process payments or collect payment card information
• Send push notifications or collect push notification tokens
• Use third-party analytics or advertising trackers
• Use cookies (the mobile app does not run in a web browser)

If we add any of these in the future, we will update this Privacy Policy and obtain any required consent before doing so.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Provide the core features of the Services: matchmaking, courts map, sessions, messaging, credits, court community edits, DUPR verification
• Display your profile (name, photo, gender, optional DUPR rating) to other users
• Show your real-time location and status to nearby users when you choose to be visible
• Verify your DUPR rating by looking up your public DUPR profile
• Process credit transactions (deposits, refunds, penalties, boosts)
• Send transactional messages (account verification, security notices, important service updates)
• Send safety and moderation notices, including warning, suspension, ban, and report-handling emails or official in-app messages
• Respond to your support requests
• Detect, investigate, and prevent fraud, abuse, harassment, spam, and other harmful behavior
• Moderate user-generated content (court photos, edits, FAQ contributions, messages, live status reports)
• Diagnose crashes and improve app performance
• Comply with legal obligations and enforce our Terms of Service

We process your information only when we have a lawful basis to do so, including: performance of our contract with you, your consent (where required), our legitimate interests in operating and improving the Services, and compliance with law.

3. How We Share Your Information

3.1 With Other Users

By using the Services, the following information is visible to other users:

• Your profile (name, photo, gender, optional DUPR rating, "verified" badge)
• Your location and status when you choose to be visible on the map
• Posts you make, including Sessions you create, Court edits you submit, FAQ answers, and Live Status reports
• Messages you send to other users in 1:1 or group conversations
• Your participation in shared Sessions

You can adjust visibility through in-app settings (for example, by toggling map visibility or by setting your status to private).

3.2 With Service Providers

We share information with vendors who help us operate the Services. These providers may use your information only for the purposes we specify.

3.3 For Legal and Safety Reasons

We may disclose information when we believe in good faith that disclosure is necessary to:

• Comply with a law, regulation, court order, subpoena, or government request
• Enforce our Terms of Service
• Protect the rights, safety, or property of InstaSportsInfo, our users, or the public
• Investigate fraud, abuse, harassment, or security incidents

3.4 In Connection with a Business Transaction

If we are involved in a merger, acquisition, financing, sale of assets, or bankruptcy, your information may be transferred to the successor entity. We will notify users of any change in ownership of personal information.

3.5 With Your Consent

We will share your information for purposes you direct or to which you consent.

3.6 Aggregated or De-Identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you.

3.7 What We Do Not Do

We do not sell your personal information for money. We do not share your personal information with third parties for cross-context behavioral advertising. We do not use your information to train third-party AI models.

4. Sign-In with Apple and Google

When you use Sign in with Apple, Apple controls what information is shared with us. You can choose to share your real email or use Apple's "Hide My Email" relay, which gives us a randomized address that forwards to your real one. If you later disable the relay in Apple ID settings, messages we send to it may stop reaching you.

When you use Google Sign-In, Google shares your Google profile basic information (name, email, profile picture URL) with us in accordance with the permissions you grant during sign-in.

You can review and revoke permissions at any time in your Apple ID settings (https://appleid.apple.com) or Google Account settings (https://myaccount.google.com).

5. Where Your Data Is Stored

InstaPickleball is operated from the United States. Our service providers (Supabase, Sentry, Expo) primarily store and process data in the United States.

If you access the Services from Canada, you understand and agree that your information will be transferred to and stored in the United States, where data protection laws may differ from those in your jurisdiction.

6. How Long We Keep Your Information

We retain your personal information only as long as necessary for the purposes described in this Policy, unless a longer retention period is required or permitted by law.

When you delete your account:

• Your identifiable profile data (email, name, photos, DUPR ID, location) is removed from active use within a reasonable time.
• Content you posted in shared spaces — messages in group chats, comments on Court FAQs, Court edits that have been merged — remains visible to other participants because deleting it would alter their record of the conversation. This content is reattributed to a generic "Deleted User" placeholder.
• Audit logs (such as Court edit submissions, DUPR verification requests, user reports, account restriction history, revocation history, and credit transactions) are retained for accountability, safety, and dispute-resolution purposes for up to seven (7) years.
• Backups containing your data are overwritten in the ordinary course of our backup rotation, typically within 30 days.

If you want all data we control to be deleted, contact us at support@instapickleball.info. We will honor verifiable deletion requests subject to legal retention obligations.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including:

• TLS encryption for data in transit between your device and our servers
• Encrypted device storage (iOS Keychain, Android Keystore) for authentication tokens
• Database row-level access control at Supabase
• Restricted internal access on a need-to-know basis

No system is completely secure. We cannot guarantee that unauthorized parties will never defeat our security measures. If you believe your account has been compromised, contact us immediately at support@instapickleball.info.

8. Your Privacy Choices

You can:

• Adjust device permissions (location, photos, camera) in your operating system settings.
• Edit your profile in-app at any time.
• Delete your account in-app, or by emailing support@instapickleball.info from your registered address.
• Opt out of marketing emails (if any are ever sent) by following the unsubscribe link. Transactional emails — security alerts, password resets, important service notices, and safety/moderation notices — cannot be turned off while your account is active.
• Unlink DUPR at any time through the in-app option or by emailing support.

9. Children Under 13

The Services are not intended for, and we do not knowingly collect personal information from, children under 13. If you believe a child under 13 has provided us with personal information, please contact support@instapickleball.info and we will delete it.

Users between 13 and the age of majority in their jurisdiction must have the permission of, and be supervised by, a parent or legal guardian to use the Services.

10. Privacy Rights for U.S. Residents

10.1 Your Rights

If you reside in a U.S. state that has enacted a comprehensive consumer privacy law — including California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Iowa, Indiana, Tennessee, Florida, Delaware, New Jersey, New Hampshire, Minnesota, and Maryland — you may have the following rights, subject to that law's specific terms and exceptions:

• Right to know / right to access — confirm whether we process your personal information and request a copy.
• Right to correct — ask us to correct inaccurate information.
• Right to delete — request that we delete your personal information.
• Right to data portability — receive a copy of your data in a portable format.
• Right to opt out of (a) the sale of personal information, (b) sharing for cross-context behavioral advertising, and (c) certain forms of profiling. As stated in Section 3.7, we do not sell or share for cross-context behavioral advertising, and we do not engage in such profiling.
• Right to non-discrimination — we will not discriminate against you for exercising your rights.

To exercise these rights, email support@instapickleball.info from the email address on your account, or use the in-app account-deletion flow. We will verify your identity before responding. We will respond within the time required by your state's law (typically 45 days, with one possible extension if needed).

You may designate an authorized agent to make a request on your behalf, subject to verification.

10.2 Categories of Personal Information We Collected in the Past 12 Months

In the past 12 months, we have collected the categories of personal information described in Section 1: identifiers, contact information, account credentials, profile data, demographic information (date of birth, gender), user-generated content (photos, messages, posts), precise geolocation, device and usage information, and inferences drawn from the foregoing for the purpose of operating the Services.

We collected this information directly from you, automatically from your use of the Services, and from third parties (Apple, Google, and DUPR public lookup) as described in Section 1.3.

Sources, purposes for collection, recipients, and retention periods are described throughout Sections 1, 2, 3, and 6.

10.3 Sensitive Personal Information

We do not knowingly process personal information that is "sensitive" under U.S. state privacy laws (for example, racial origin, religious beliefs, sexual orientation, genetic data, or biometric identifiers used to identify a person), other than:

• Precise geolocation, which we collect only when you grant location permission and only to provide the core features of the Services. We do not use precise geolocation for advertising or for inferring sensitive characteristics about you.

You may limit our use of precise geolocation by revoking the location permission in your device settings.

10.4 California "Shine the Light"

California Civil Code §1798.83 permits California residents to request information about disclosures to third parties for direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes.

11. Privacy Rights for Canadian Residents

If you are a resident of Canada, the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws may give you the following rights:

• Right of access to your personal information
• Right to correction of inaccurate information
• Right to withdraw consent, subject to legal or contractual restrictions and reasonable notice
• Right to file a complaint with the Office of the Privacy Commissioner of Canada (https://www.priv.gc.ca) or your provincial commissioner

Cross-border processing. By using the Services from Canada, you understand and consent to the transfer of your personal information to, and processing in, the United States. While in the United States, your information is subject to U.S. law and may be accessed by U.S. authorities under valid legal process.

To exercise your rights or ask questions, email support@instapickleball.info.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will:

• Update the "Last Updated" date at the top of this Policy.
• For material changes, post a notice in the app or on our website at least 7 days before the changes take effect, where required by law.

Your continued use of the Services after a change becomes effective means you accept the updated Policy.

13. Contact Us

InstaSportsInfo, Inc.
1301 N Broadway STE 32002
Los Angeles, CA 90012
United States

Email: support@instapickleball.info
Phone: 888-863-5678

14. How to Review, Update, or Delete Your Information

• Review or update — open the app → Profile → Edit Profile.
• Delete your account — open the app → Settings → Delete Account, or email support@instapickleball.info from your registered email address.
• Request a copy of your data — email support@instapickleball.info.

We will respond as required by applicable law.